FAQs
1. How to track my Felime order?
Here are some ways for you to track your Felime order:
Option 1:
- Enter your order number and email address in the provided fields.
- Click on the "Track" button to view the status of your order.
Option 2:
- Access "My Purchases" tab to see all your placed orders with us.
- Find the order you want to track and click on the "View your order" button.
- A tracking page will open with the shipping carrier and tracking number for your order.
- You can then click on the tracking number to view the current status of your package.
Option 3:
You can also track your Felime order through the tracking link provided in your order confirmation email. Simply click on the Manage or Track order button at the email footer to view the real-time status of your order.
Option 4:
Find tracking links directly on the fulfillment email we sent when your order was shipped.
2. Why has my order tracking status not been updated? What should I do?
Tracking information may not be updated immediately for some reasons, such as:
- The tracking number has just been created. After being sent out, your tracking number will need up to 7 business days to be updated due to delays between the scanning process and the website's updates.
- The package may not be scanned until it reaches the regional hub near the destination.
- The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
We suggest waiting for 5-7 business days & recheck the tracking link after that. However, if your tracking status has not been updated for over 10 business days, please contact us to be supported right away.
3. What does the total price include?
Your total payment = product prices + shipping fee + tax (if any)
Note:
- The Discount code only applies to the item subtotal, not the total price.
- The shipping fee is calculated based on the shipping method, item weight, and the shipping destination.
- Tax is only required in some countries, the detailed explanation can be found in the question below. To get more detail about Tax, please visit Tax - Frequently asked questions
- The shipping fee and tax will be added on the checkout page after you provide your shipping address. We suggest you carefully review the pricing and shipping details during the checkout process before placing your order.
4. Will I be charged with customs and taxes?
It depends on your shipping address because Tax and Custom fees are regulated by destination countries. Currently, the VAT is applied to some European countries and Canada.
- Regarding Tax: prices displayed on our website have not yet included taxes, but you will be informed of the exact tax rate during your checkout before you complete the order. The standard VAT rate in the EU is in the range of 16 – 27%. In Canada, the tax rate you will be charged depends on your province. Check more details about the tax amount here.
- Regarding Customs fee: This fee is only applied in certain countries. We cannot include it when you check out as it is managed and charged by the Customs at entry into your country. Your country's Customs department will inform you if there is a charge.
To know more about taxes applied on Felime , you may visitTax - Frequently asked questions
5. How do I find more information about Felime products?
To get more information about a product such as size charts, types, color & safety precautions, please visit Felime product information
If you need further help, contact us to get assisted by a real agent
6. How to get a Felime discount code?
- Subscribe to our website to get 10% off.
Note: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests. Please wait and recheck all your mailboxes even the spam folder before placing your order.
- Chat with us if you don't receive the email after waiting
- Follow us on social media: We also share discount codes on our social media pages including Facebook and Instagram. Follow us to stay up to date on their latest promotions.
If you have issues applying a discount code to your order, please visit Felime Promotion code
Note: The email including this code might take 15 to 20 minutes to reach your mailbox due to the high volume of requests. Please wait and recheck all your mailboxes even the spam folder before placing your order.
- Chat with us if you don't receive the email after waiting
- Follow us on social media: We also share discount codes on our social media pages including Facebook and Instagram. Follow us to stay up to date on their latest promotions.
If you have issues applying a discount code to your order, please visit Felime Promotion code
7. Why did I not receive the welcome discount code after subscribing?
The email including a welcome code will be sent after the first email confirming your subscription to Felime. This email with the discount code usually takes 5-10 minutes to be successfully delivered to your mailbox. If you have not received this email, please:
- Check if you enter the correct email.
- Wait for 15-20 minutes and double-check your mailbox.
- Check if you enter the correct email.
- Wait for 15-20 minutes and double-check your mailbox.
This email might be going to spam or another folder such as a promotions folder. In this case, please check those folders and mark emails from Felime as not spam.
8. Can I change my shipping address or design after placing an order?
Only within the first 2 hours since the order was placed, you can change your shipping address or design options (hair, color, quotes....) and you can do it on your own. You can check how to do it here
After this 2-hour timeframe, please contact us via live chat so we can check it for you, as we can not guarantee that the design or your shipping address can still be edited. Please be noted that we can only proceed with your edit design/shipping address request if the order has not been processed. Therefore, make sure to contact us as soon as you can.
After this 2-hour timeframe, please contact us via live chat so we can check it for you, as we can not guarantee that the design or your shipping address can still be edited. Please be noted that we can only proceed with your edit design/shipping address request if the order has not been processed. Therefore, make sure to contact us as soon as you can.
9. How do I cancel my order?
Within 2 hours after placing the order, you can cancel it yourself. Please check how to cancel the order here.
If you want to cancel your order after this timeframe, please reach out to our support team. We will check your order status and confirm if the order can still be canceled.
Please keep in mind that we are always willing to support you with your cancellation request after the 2-hour timeframe,
but this does not guarantee cancellation.
If you want to cancel your order after this timeframe, please reach out to our support team. We will check your order status and confirm if the order can still be canceled.
Please keep in mind that we are always willing to support you with your cancellation request after the 2-hour timeframe,
but this does not guarantee cancellation.
10. Where does Felime ship from?
We are a US-based company operating with several fulfillment centers around the world. We have warehouses in some European countries, the United States, the United Kingdom, Australia, China, and Canada.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.
All orders are shipped from the warehouse closest to the shipping address as long as it has sufficient stock.
11. Can I use expedited shipping?
Expedited shipping, also called Express shipping is available for shipments to the United Kingdom, the United States, Canada, and Australia.
Our team will extend the Express shipping line to other countries in the near future.
Our team will extend the Express shipping line to other countries in the near future.
12. Why are my items shipped separately?
If your order has multiple items, they may be separated into different shipments during the manufacturing process, which results in separate deliveries. However, you can be confident that you will only be charged one shipping fee.
You will be notified when each shipment is dispatched, so you can keep track of the delivery process. If one of the packages does not arrive within 5-7 business days of the first package, please don't hesitate to contact our support team for further assistance.
You will be notified when each shipment is dispatched, so you can keep track of the delivery process. If one of the packages does not arrive within 5-7 business days of the first package, please don't hesitate to contact our support team for further assistance.
13. What is your policy for returning items?
At present, we do not have any specific policies in place for returning items. If you have received a defective item and require a refund or replacement, there is no need to return the item to us. Simply get in touch with our customer support team and we will provide you with further instructions.
14. Can I use multiple addresses on one order?
Unfortunately, each order will be shipped to only 1 shipping address. If you want your items shipped to different addresses, you will need to place separate orders for each address.
15. Why did I receive a "Verify your Felime account" email?
If you have recently made a purchase as a guest without creating an account or have not used your Felime account for an extended period of time, our system will automatically create an account for you and send a verification email to the email address associated with your purchase. This account will not have a password until you complete the verification process, which is why you received the email.
Once you have successfully verified your email address, you can set up a new password by using the "Forgot Felime Password" option to log in. Having a Felime account comes with many benefits, including exclusive discounts and promotions. For more information, please refer to the Felime Account Overview or reach out to our customer support team for assistance.
Once you have successfully verified your email address, you can set up a new password by using the "Forgot Felime Password" option to log in. Having a Felime account comes with many benefits, including exclusive discounts and promotions. For more information, please refer to the Felime Account Overview or reach out to our customer support team for assistance.
16. Can I include a receipt or a gift card on my package?
Unfortunately, we do not currently offer the option to include a receipt or gift card in the package. However, we are actively working on implementing this feature and hope to offer it in the near future. Thank you for your understanding and please check back with us soon for updates.
17. How can I reshape my bent cap?
Your cap might be bent when packed tightly in small packaging. We are genuinely sorry for this inconvenience. With a little effort and the right techniques, you can restore your cap to its original shape.
Please check this helpful YouTube video so you can follow along with our guidance: https://www.youtube.com/watch?v=wbPo6tv24bo
Step 1:
To reshape your bent cap, you will need a few basic tools: a bowl or small pot to place the cap over it; a heavy starch spray; clamps; a hairdryer.
Step 2:
After using the mixing bowl as a head form and placing the cap over it, spray the front of the first cap with heavy starch, rub it in, and then use the modified hairdryer to set the starch in the fabric.
Please check this helpful YouTube video so you can follow along with our guidance: https://www.youtube.com/watch?v=wbPo6tv24bo
Step 1:
To reshape your bent cap, you will need a few basic tools: a bowl or small pot to place the cap over it; a heavy starch spray; clamps; a hairdryer.
Step 2:
After using the mixing bowl as a head form and placing the cap over it, spray the front of the first cap with heavy starch, rub it in, and then use the modified hairdryer to set the starch in the fabric.
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