Refund Policy

Money back guarantee

We're extending our standard 90-day money-back guarantee to an incredible 180 days! That's double the time to try out our products, and we're doing it at an unbeatable price - just $3.99 during checkout.

Our 180-day money-back guarantee is here to ensure that you are satisfied with your Felime orders. If you are unhappy with your order in any way, we'll strive to make it right.

Within 180 days of receiving your packages, we are willing to provide you with a refund or a new replacement if you experience any of those unexpected issues:

- The artwork on your items does not match the artwork you approved.

- Your items arrived with manufacturing defects, no matter how small it is.

- The items were different from what was described and did not meet your expectations.

- The item is unused and unwashed.

Feel free to contact our support team at support@felime.com to report the problem. Our supportive agents will assist you within 24 hours and immediately get you set up with a replacement or refund.

Please note that: This warranty only covers manufacturing defects and does not cover:

- Damage caused by accident

- Improper care

- Normal wear and tear

- Breakdown of colors and materials due to sun exposure or washing procedure

1. Not Happy with Your Order

At Felime, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order or it does not meet your expectations, you may be eligible for a free refund within 90 days of the delivery date.

To request a refund, please contact our customer service team via our Livechat. They will review your request and provide you with further instructions to ensure that you have the best possible experience with your Felime orders.

To help us quickly and effectively resolve your issue, please include a photograph of the item you received and let us know why you are not happy with your order. We will use this information to review your order and improve our service and products.

Please note that: Our refund policy lasts for 90 days from the delivery date. If more than 90 days have passed since you received the item, unfortunately, we can no longer offer you a refund.

2. Damaged or Low-Quality Items

At Felime, we take pride in providing high-quality products that meet your expectations. However, in the rare event that you receive a defective or low-quality product, we will take responsibility for any damage that occurred during the production process and delivery. You may be eligible for a free refund or replacement within 90 days of the delivery date.

To request a refund or replacement, please contact our customer service team via our Livechat. To help us quickly and effectively resolve your issue, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures should be taken on a flat surface, with the tag and error of the items clearly displayed.

We will review your request and send you replacements as soon as we confirm the situation. You do not need to return the defective ones. We will use this information to help you with your order and eliminate errors in the future.

Please note that:This warranty only covers manufacturing defects and does not cover:

- Damage caused by accident - Improper care

- Normal wear and tear - Breakdown of colors and materials due to sun exposure

- Aftermarket modification.

Our policy lasts for 90 days from the delivery date. If more than 90 days have passed since you received the item, unfortunately, we cannot offer you a full refund or replacement.

3. Did not receive your product

If your delivery is delayed than expected, you do have the right to request a refund or a new replacement for that order. Simply chat with our agent and provide your order information, and we will assist you with the highest priority.

Note:

- Your request must be submitted to our team within 2 months of your placing the order. After that time, the tracking information might be expired so it will be impossible for us to assist you further.

- In case we proceed with a refund. It will go back to your account in 5-10 business days, depending on your bank’s progress.

4. Refund time

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Credit card	Up to 10 business days
Paypal	3 to 7 business days

Note:In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.